A while back I won a give-away from the Bloom, Bake and Create blog for an 11x14 canvas from Easy Canvas Prints. It was super easy to use their site to order one of my photographs printed on canvas. I was so happy with the canvas that I ordered a second canvas using a photograph from the same series. When the second one arrived, I was a little disappointed because there were noticeable differences in the width of the two canvases and the grain and color of the background canvas.
So, I decided to call the company. I was pleasantly surprised by the level of customer service I received! First, the phone was answered by a real live person. And that real live person turned out to be in Austin, Texas. It turns out Easy Canvas Prints is a small business that actually cares about pleasing its customers. I explained my disappointment to the person on the phone. She explained that they had just changed the background canvas to a finer weave, white color. She wasn't sure why one of the canvases was thinner, but she told me to take a picture and send them an email. I did, and they replied promptly that they would send me a replacement free of charge so that the pair would match. I was really pleased with the result and hung the pair in my bathroom. The canvases arrive, packaged very carefully, to ensure that they are not damaged.
The canvases are a nice quality and very reasonably priced because the company always has some sort of a promotion going on. The 11x14 I purchased is generally priced at $62, but I paid $28 using a promotional code. I was so happy with my experience that I ordered another much larger canvas (18x24) of this scarecrow photograph to hang in my office, and I love it. Although originally priced at $103, I received a promotional email where I was able to purchase it for $35!
On the whole, if you are interested in trying out a canvas print, I would definitely recommend getting on the email list for Easy Canvas Prints and then ordering one once you get a promotional code. The promotions have always come with free shipping, which takes a while, but I'm willing to wait longer for free shipping, and the company is very clear about the time the canvas will take to arrive. Let me know if you give them a try or about your experience with other canvas companies.